How should counselors handle requests for client records from an insurance company?

Counselors must prioritize client confidentiality and autonomy when handling requests for records from external sources, such as insurance companies. Obtaining written consent from the client before releasing any records is essential. This consent not only ensures that clients are aware of what information is being shared but also empowers them to maintain control over their personal information.

Written consent serves multiple important purposes: it protects the client's privacy rights as mandated by various laws and ethical guidelines, it ensures compliance with regulations such as the Health Insurance Portability and Accountability Act (HIPAA), and it fosters trust in the counselor-client relationship. By requiring written consent, counselors can also clarify the scope of information being shared, which can mitigate any potential misunderstandings or misuse of the sensitive data.

Without this written consent, providing client records could violate confidentiality agreements and ethical standards, which could have serious repercussions for both the counselor and the client. Therefore, getting written authorization is the correct and most responsible course of action when responding to requests from insurance companies.